Troubleshooting and diagnosis agent
Describe the symptom, get the most likely root causes for the exact machine in front of you, plus a guided fix.
When a machine stops, every minute counts. Flow Tool’s troubleshooting agent asks the technician the right questions (alarm code, and what they see, hear or smell) and returns the most likely root causes, ranked. One tap on “Guide me” opens the matching step-by-step repair instruction.
Behind the agent is a probabilistic root-cause model, based on research at the University of Cambridge, that improves with every resolved case. Answers come from your own manuals, drawings, service reports and expert know-how, and are tied to the specific asset. Technicians get the answer for the machine in front of them, not for a similar one.
Chat or voice, on phone, tablet, HMI or shared PC
Ranked causes with Yes / No / Guide me
Custom agents for your machines and workflows
Less searching, fewer hotline calls, shorter downtime
Other products & services
Knowledge capture
Record your team’s knowledge and make it accessible to all, from phone videos to AI-guided expert interviews.
Automated and auditable qualification management
Track who is qualified to do what, and close skill gaps with bite-sized training in the flow of work.
AI-generated work instructions and digital guidance
Instantly transform your SOPs and manuals into step-by-step guidance every technician can follow.