Chatbots are computer programs that you can hold a natural conversation with. They are being used more and more in industrial solutions. Chatbots like MARVIN can act as a “virtual assistant” to help production and maintenance workers with their tasks. The technician using the chatbot doesn’t need to use or understand any specific computer commands. Instead, they just use the most natural form of interaction, human speech, to ask MARVIN for information from IT systems – for example, to call up data from SAP PM/EAM. It’s highly intuitive and accessible – no training required.
Digital assistance: MARVIN the chatbot