Remote support with augmented reality. Machines have always been becoming more efficient – and more complex. More power, more information, better sensor technology, a higher degree of automation, better protection. However, the growing complexity of systems also increases the demands on the expertise of service technicians!

The deployment of specially trained personnel and experienced experts is becoming increasingly important. This is exacerbated by the decreasing number of junior staff, which makes experts a dwindling resource.

Even the best service technician sometimes needs extensive information such as repair instructions or documents for carrying out special maintenance. The availability of information and experts is extremely important for carrying out maintenance work.

For tasks that require expert knowledge for the maintenance of systems, the service technician on site can contact technical experts via video transmission using any mobile device thanks to Remote Assisstance. Experts, in turn, can give instructions or assistance to service technicians on their mobile devices and solve the problem efficiently together.

Remote Assistance uses augmented reality to optimise collaboration and cooperation between service technicians and technical experts. Remote Assistance not only minimises travel time and costs for experts, but also reduces machine downtimes and improves first-time fix rates.

Would you like to find out how Remote Assistance can be integrated into your maintenance programme? Speak to us!