Digital Transformation Solution for Service and After-Sales in Mechanical Engineering

Are you familiar with the common challenges faced in service and after-sales within the machinery and plant engineering sector? Information related to service, maintenance, and product lifecycle management is often fragmented, with maintenance typically being performed on a reactive basis. Our EquipmentCloud® solution centralizes all of your essential information in one place, opening up new data-driven business models along the way. Our flexible, interactive modules simplify the digitalization and scaling of your service offerings, while we ensure the security of your data-driven services. Your customers enjoy a first-class experience, and your after-sales service gains the recognition it deserves.

Proven added value for stakeholders in mechanical engineering

Management
– Proven digital transformation solution that allows you to get started right away
– Optimize the use of your skilled workers by reducing unnecessary travel and making work processes more efficient
– Increase competitiveness and revenue potential with data-based services
– Improved customer retention with services and touchpoints along the entire machine life cycle

Service, after-sales and support
– Continuous monitoring of your machines and components
– Integrated remote service solution for remote maintenance
– Expand your service business along the entire machine life cycle

Customers
– Information relevant to machines can be accessed on a mobile device at any time in the service and customer portal
– Early notification of downtimes and upcoming maintenance
– Always keep an eye on machine figures and react immediately