Your activities

✅ Provide in-depth technical support for customer issues across the entire AES/32 solution
✅Drive and resolve complex Tickets according to ITSM processes
Qualify problems or defects for close collaboration with NHD Development and Product Management
✅Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base
✅Contribute to Continual Service Improvement (CSI) cycles and initiatives of NHD and NHD’s Support Organisation
✅Participate in project delivery/solution implementation activities for NHD’s clients
✅Manage and actively participate in the full life cycle of a solution deployment through the design/build/test and go live phase
✅Become an expert in the AES/32 solution and guide the clients in the ticket resolution as appropriate
✅Proactively communicate and provide design and configuration options to the client to drive most value of the deployment
✅Provide solution feedback to the development team
✅Participate in new solution development discussions and actively bring in new ideas

Are you passionate about delivering outstanding projects with high customer satisfaction? Read on!

Desired skills & experience

✅“Customer First” attitude
✅An education in the field of IT, Computer Science, Engineering, or similar
✅Experience working as Support Agent, ideally experience handling complex technical issues.
✅A natural desire to learn new solutions
✅Have a structured approach to analyse and resolve issues
✅Ideally, experience with database systems and SQL
✅Customer contact experience, communication and service-oriented
✅High degree of self-motivation and being able to work independently with minimal supervision
✅Strong drive to learn and proactively bringing in new ideas

To apply for this position, send your resume and cover letter to info@nhd.com.