Automate service calls with voice AI agents that talk like real people — opening cases, confirming details, booking appointments, and scheduling the right technician with interactions that feel human.

Handle every service call automatically, naturally, and around the clock. Fieldcode voice AI agents are your built-in dispatcher and support team, speaking with your customers, updating tickets, and keeping service moving—even while you sleep.

Inbound service calls:
-The AI agent answers instantly, identifies the caller, and captures the issue — reducing wait times and manual data entry.

-Offers troubleshooting, schedules a technician if needed, and creates a support ticket, all in real time.

-Handles interruptions, pauses, and transfers to a human agent when needed, ensuring a seamless handoff.

Outbound service calls:
-The AI agent proactively calls customers to confirm an upcoming appointment. If voicemail is detected, it retries later.

-It verifies identity and location, checks technician availability, and adjusts the time if needed — offering slots based on part availability, routing, and customer preference.

-Access instructions are collected to support first-time resolution.