We at Evora see a huge need for our customers to efficiently manage their field resources, enable customer service and have a fully integrated solution with their SAP environment. SAP Field Service Management (FSM) allows them to easily manage, plan and dispatch the service operations and supports even more complex scenarios. Plus, a frequently requested use case for FSM is the easy onboarding and integration of externals: subsidiaries, service partners and freelancers.

Feature Highlights:

Planning & Dispatching:
Visualization with Gantt chart, drag & drop, location-based planning

AI-based Scheduling:
Automated planning for defined scenarios, out-of-the-box logic

Crowd Workforce:
Easy integration for subsidiaries, service partners and freelancers

Customer Self-Service:
Portal to report issues, service for booking an appointment

Smart Forms & Feedback:
Custom questionnaires and forms easily configured

Analytics & Reporting:
Track performance indicators, quickly build dashboard reports

How do you benefit from SAP FSM?
30% reduction in warranty claims by enabling remote diagnostics & predictive maintenance
60% less time to identify critical service incidents by analyzing real-time sensor data
20% improvement in efficiency by using more precise planning time frames