The Customer Support Management (CSM) by SIMPL is a powerful solution for optimizing customer service. With a centralized ticketing system, efficient task management, and a digital scheduling board, it enables transparent and fast request processing. The integrated customer portal and comprehensive customer history ensure seamless communication and improved service. Additionally, the evaluation function allows continuous monitoring of response times and customer satisfaction. Its seamless integration into existing ERP systems reduces redundant data maintenance and enhances service efficiency.