Fieldcode becomes the first Field Service platform to integrate Parloa’s enterprise-grade AI agents

Fieldcode, the field service management (FSM) software provider known for its Zero-Touch automation, and Parloa, a software company specializing in agentic AI for enterprise customer service, have announced a strategic partnership. Through the integration of Parloa’s advanced voice AI technology, Fieldcode becomes the first FSM platform to offer white-label AI voice agents, enabling service organizations to automate phone-based interactions directly within their field service workflows.

Bringing Agentic Voice AI to Field Service Operations for the First Time

The collaboration allows Fieldcode customers to deploy custom-branded AI agents that handle both inbound and outbound calls using natural language. The agents can schedule appointments, capture customer issues, update tickets in real time, and trigger technician dispatch—all without human intervention or external call center software.

Built on Parloa’s agentic AI technology, the voice agents are designed for real-world customer service complexity, including

Understanding and responding in natural conversation, across multiple languages;
Adapting to pauses, a change in caller need, and when necessary, handing off to a live agent;
Maintaining secure, compliant data handling;
Integrating natively into Fieldcode’s service automation engine

Integrated Use Cases for Field Teams

With Parloa’s truly agentic AI embedded into Fieldcode’s FSM platform, organizations can automate:

Outbound appointment confirmations: Voice agents proactively contact customers to confirm, reschedule, or gather access details for service visits

Inbound service calls: Customers can initiate cases, get troubleshooting help, or check technician status without waiting in a queue

Real-time service synchronization: Every interaction updates schedules, tickets, and workflows inside Fieldcode—improving data accuracy and service speed